nakedpassport.com Terms and Conditions

Nakedbus NZ Limited (“we”, “us”, “our” or “nakedbus.com”) have tried to make using the nakedpassport.com website as easy as possible, but there are some things you need to know. All bookings made through nakedpassport.com are subject to the following terms and conditions (“Terms and Conditions”). By making a booking through nakedpassport.com, you agree to be bound by these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, you should not make any bookings through nakedpassport.com:

1. Nakedpassport

1.1. The nakedpassport service is operated by Nakedbus NZ Limited trading as nakedbus.com.

1.2. A nakedpassport is valid for 12 months. The first date of travel must commence within 12 months of the purchase of the nakedpassport. A passport is valid for 12 months from the first date of travel.

1.3. Every nakedpassport purchased is non-refundable (unless you are entitled to a refund under law).

1.4. Departures must be booked on www.nakedpassport.com in order to receive a booking confirmation and reference number. Our services are subject to availability.

1.5. Cancellation of departures must be made at least 24 hours before the original time of the bus departure. Failure to cancel will result in the trip being forfeited.

1.6. Should a passenger fail to board the bus for a booked trip, the trip is forfeited.

1.7. Each nakedpassport can be used for the number of trips specified. Trips may be  booked between any two zones in BOTH directions once only (including Unlimited Pass). A trip is a booking between any two places in one direction only (e.g. Auckland to Wellington, or Hamilton to Auckland) To find out the places which you can book as one trip please use the home page on our website. You are not able to hop on and hop off between the destinations. Click here to view trips, day trips, activities and ferries that cannot be booked using your nakedpassport.

1.8. Customers must abide by the instructions published on the booking confirmation.

1.9. Nakedpassports are not able to be used for special event services, day trips, activities, ferries or accommodation. Ferry trips, day trips and activities can be purchased as single trips on nakedbus.com.

2. General

2.1 All nakedpassport.com bookings are non-refundable, unless you are entitled to a refund under law.

2.2 Payment is required at the time of booking; no reservations can be made without an acceptable form of payment.

2.3 Passengers will not be accepted onto the service without a valid booking reference. You are required to produce the booking reference number when boarding or boarding will be denied. By purchasing a ticket, you agree that by not producing a valid booking reference, you will not be allowed to board the service and will not be entitled to a refund of this ticket (unless required by law).

2.4. If you have made an error with your booking, you can cancel the booking if it is more than 24 hours before the time of departure on the booking, and re-book for the correct service.

2.5 Nakedbus.com does not offer insurance of any nature or in any circumstance, customers should arrange their own insurance if they need this protection.

2.6 Nakedbus.com is a low cost, no frills service. As such we aim to provide a safe, reliable and comfortable service. We maintain our low cost by having a simple system. Therefore we are not able to provide extra or different services to those advertised in this website and we cannot give special instructions to drivers as this complicates our operation and increases our costs. For example, we do not facilitate different pickups or drop offs, allow you to reserve seats, carry unaccompanied baggage or provide special supervision of unaccompanied minors.

2.7 All fares are shown in New Zealand Dollars (NZD) and are inclusive of GST and are subject to change without notice.

3. Changing a booking

3.1. Passengers can change their nakedpassport.com booking themselves by cancelling the booking if it is more than 24 hours before the time of departure on the booking, and re-book for the correct service. Bookings can only be changed to any services that are available on the website at the time the change is made. We will not be responsible for any tickets that are cancelled or seats that are unavailable at the time of your amendment of your booking.

4. Refunds

4.1. Refunds are not given if a passenger fails to board a nakedbus.com journey (unless required by law). IF YOU ARE NOT AT THE BUS STOP AND VISIBLE TO THE DRIVER OR DO NOT BOARD THE BUS AT THE TIME STATED ON YOUR TICKET YOU WILL NOT BE CARRIED AND THERE WILL BE NO REFUND (UNLESS REQUIRED BY LAW). SITTING IN A CAR DOES NOT COUNT AS BEING AT THE BUS STOP. THE DRIVER WILL NOT WAIT FOR PASSENGERS WHO ARE NOT IMMEDIATELY VISIBLE AT THE BUS STOP ON TIME AND READY TO BOARD. THE DRIVER IS NOT RESPONSIBLE FOR LOOKING FOR PASSENGERS WHO ARE NOT VISIBLE AND IT IS THEIR DUTY TO DEPART ON TIME AS PER THE SCHEDULE – NO EXCEPTIONS WILL BE MADE.

5. Rest Stops

5.1. Passengers who leave the bus at stops and rest breaks are responsible for re-boarding the bus at the scheduled departure time. The bus will not wait for passengers who are missing or late. No refunds will be given (unless required by law) in the event that passengers do not board the bus before the bus leaves each rest stop. Passengers will have to re-book (at their own expense) to continue their journey.

6. Timetables

6.1. Nakedbus.com will do our best to transport you in accordance to our schedules in place on the date of your booking. We reserve the right to substitute the vehicle used for transport, or use an alternative operator, in order to achieve this.

6.2. We reserve the right to change our timetables by up to 60 minutes without notice. We may also be required to change our schedule for reasons beyond our control and in these circumstances our timetables cannot be guaranteed and therefore does not form part of your contract of carriage with nakedbus.com

6.3. Timetables may be changed for operational reasons and nakedbus.com reserves the right to change the scheduled time of your departure. We will attempt to notify you by the means that you have provided us at the time of booking. We advise you to check your email and cell phone prior to travelling to ensure there have been no changes. It is a condition of travel that you provide us with your contact details and we will not be held responsible for any consequential effects from changes to your booking, should you not receive notification of the change to the scheduled time of your departure.

7. Airport Service and ongoing travel arrangements

7.1. For all airport services, we require that you allow at least 2 hours between your arrival at the airport on our services and the required time of check-in with the airline.

7.2. Except as required by law, nakedbus.com is not liable for costs of further travel that may be missed as a result of our delay. Should we fail to provide the service that you expect for reasons that are within our control we will refund your nakedbus.com ticket price should circumstances merit this refund or as otherwise required by law. Except as required by law, we are not responsible for any incidental costs whatsoever and howsoever arising.

8. Road closures or factors outside our control

8.1. Should road closures or weather conditions, or any other events outside our control not allow nakedbus.com to complete its journey, nakedbus.com will not be responsible for the costs of accommodation, meals and incidentals. nakedbus.com will not be liable or responsible for onward journeys or connections under these conditions.

8.2. Should road closures, weather conditions, traffic, breakdowns or any other events outside our control cause a delay to the service, nakedbus.com will not provide refunds (except as required by law).

8.3.  To the maximum extent permitted by law, nakedbus.com will not be liable for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control.

9. Terms of carriage

9.1. Nakedbus.com has the right to refuse carriage if the driver feels that your behaviour will harm  yourself or others, or otherwise cause a disturbance. No intoxicated passengers or passengers under the influence of a substance that has impaired their judgement will be carried. You may be refused carriage if you are carrying alcohol or any illegal substance or dangerous weapons onto the coach.

9.2. If a nakedbus.com driver feels that your conduct on board the bus is endangering yourself or others around you or is otherwise causing a disturbance, the driver has the right to stop at the next safe stop and require you to disembark the service.

9.3. For the reasons of safety, our bus drivers are not permitted to lift you on or off the bus but may provide you will minimal assistance where appropriate. If you do require assistance getting on and off the bus please ensure you have arranged for someone to help you at the point of departure and arrival.

10. Luggage

10.1. All luggage carried must be clearly labelled with the customer’s name and a physical address within New Zealand, phone number and email address.

10.2. Each passenger is permitted to carry 1 piece of luggage weighing no more than 20kg (to be stored under the bus), and 1 piece of hand luggage to be stored in the over head locker or under the seat.

10.3. Excess Luggage:

(a)    Any baggage over the allowance will be carried only if there is room, and is at the driver’s discretion. Any excess and large items will be charged for separately. Contact us using our contact form if you are planning to carry excess or large items.

(b)   Please note that the driver makes the final decision regarding whether an item is beyond the luggage allowance. We cannot provide a ruling by email.

(c)    nakedbus.com can carry larger items such as bicycles, surfboards, skis, and other excess baggage.

(d)   All larger items are subject to space availability.

(e)   There is a charge of between $10-$15 for each excess or large item (depending on the route). This is payable directly to the driver. This charge may be higher on ferry services.

(f)     All larger items MUST be pre-advised, via the contact form at least 24 hours before travel.

(g)    Please inform us as soon as possible (by using the contact form) if you wish to bring  large items.

(h)   We WILL require your booking reference number, when informing us of larger items you wish to bring.

(i)      Notice of large items less than one full business day before the date of travel will not be guaranteed and no refunds will be given (unless required by law) if we are unable to accommodate the request.

(j)     Bicycles should be boxed to avoid damage to other passengers’ luggage, however if you are unable to box the bicycle, our minimum requirement is that the bicycle pedals and chain are covered and the front wheel removed. We take absolutely no responsibility for damage to bicycles that are not boxed.

10.4. You are required to pack your luggage correctly and safely and nakedbus.com will not be liable for any damage caused when luggage is not safely packed.

10.5 Nakedbus.com does not take any responsibility for any luggage left on the bus at any time, both stowed luggage and items left inside the vehicle – you should ensure that you have insurance to cover you for any loss or damage to your luggage. The return of any items is at the customer’s expense and it is the customer’s responsibility to submit a lost property form through the website so luggage can be identified and found.

10.6. If you are travelling with a baby, you are permitted 1 extra piece of luggage and a pushchair/pram.

10.7. Collapsible wheelchairs will be carried free of charge.

10.8. You should be able to load your own luggage. If you are travelling on a service that connects to another service, you are responsible for collecting your luggage from the first service and loading it onto the next service.

10.9. The following items are deemed unsuitable for luggage stowed in the luggage lockers and if you do include such items in your stowed luggage, you do this at your own risk and nakedbus.com will not be liable for any inconvenience costs, expenses, delay, loss or damage you suffer as a consequence of the items being damaged, delayed or lost:
- Passports and travel documents
- Cameras, video cameras etc.
- Computers or computer equipment
- Electrical or electronic devices
- Business documents or important documents
- Samples
- Fragile, delicate or perishable goods
- Valuable items, such as money, jewellery or similar
- Any item that is not sufficiently packaged to withstand normal effects of carriage by road transport

10.10. The following items are prohibited from being carried on any nakedbus.com service:
- Flammable liquids
- Explosives (including fireworks)
- Poisonous/toxic substances
- Solvents
- Fuel
- Batteries (unless used in portable consumer electronic devices)
- Motorised scooters
- Any form of firearm/gun/weapon, whether in a case or not, whether working or not.
- Any other items deemed unsafe by the driver

11. Children

11.1. Children under the age of 3 years travel free of charge per 1 paying adult and may be required to travel on your lap. If you require a car seat, or the child to occupy their own seat, you will need to purchase a separate ticket for them.

11.2. UNACCOMPANIED MINORS POLICY
No child under 12 may travel alone. Unaccompanied minors (someone aged between 12 and 16) are accepted on the understanding that they will be met at both ends of the trip by a parent/guardian. While the driver will keep an eye on unaccompanied minors, the driver will not be responsible for them, particularly at intermediate/rest stops.

An unaccompanied minor may not be responsible for anyone under the age of 12.

Please note the following:
- Make sure your child is put on the bus by a parent/guardian
- The child is responsible for ensuring they are back on the bus after rest stops
- Make sure your child is met at the destination by a parent/guardian. The parent/guardian MUST be at the stop 20 minutes before the scheduled arrival time, in case the bus arrives early. The bus driver is not able to wait if there is no parent/guardian there.
- Your child must wear a seatbelt if there is one available.

11.3. No passengers under the age of 16 are permitted to travel alone on any night services.

12. Other

12.1. All of our vehicles are smoke free, smoking is not permitted on board any nakedbus.com service.

12.2. Animals are not permitted on any nakedbus.com service, with the exception of guide dogs. Please notify nakedbus.com of the presence of your guide dog at the time of booking.

12.3 No agent, contractor or representative of nakedbus.com has authority to alter, modify or waive any provision of these Terms and Conditions.

12.4 Nakedbus.com reserves the right at any time to modify these Terms and Conditions and to impose new or additional terms or conditions on your use of the nakedbus.com service. Such modifications and additional terms and conditions will be effective immediately and incorporated into these Terms and Conditions.

13. Liability

To the maximum extent permitted by law:

(a)    the total liability of nakedbus.com (and its contractors and agents) for any costs, losses, damages or expenses incurred by you or any other person is limited to the amount paid by you for the service in respect of which such liability arises; and

(b)   nakedbus.com (and its contractors and agents) will not be liable for any indirect or consequential loss or damage.

If you hold yourself out as acquiring nakedbus.com services for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply.

CERTAIN LEGISLATION INCLUDING THE CONSUMER GUARANTEES ACT 1993 MAY LIMIT THE ABILITY TO EXCLUDE LIABILITY OR MAY IMPLY WARRANTIES OR CONDITIONS OR IMPOSE OBLIGATIONS WHICH CANNOT BE EXCLUDED, RESTRICTED OR MODIFIED EXCEPT TO A LIMITED EXTENT. THESE TERMS AND CONDITIONS MUST IN ALL CASES BE READ SUBJECT TO THESE STATUTORY PROVISIONS. IF THESE STATUTORY PROVISIONS APPLY, TO THE EXTENT TO WHICH NAKEDBUS.COM IS ENTITLED TO DO SO, NAKEDBUS.COM LIMITS ITS LIABILITY IN RESPECT OF ANY CLAIM UNDER THOSE PROVISIONS TO (AT NAKEDBUS.COM’s OPTION) THE SUPPLY OF THE SERVICES AGAIN OR THE PAYMENT OF THE COST OF HAVING THE SERVICES SUPPLIED AGAIN.