There are two options: real time internet banking (POLi) or pago.

More details on real time internet banking

Pago:

Now you don't need a credit card to book online AND there is no need to wait for funds to clear. That's right, you can have a same-day confirmed booking AND pay cash! Here's how:

If you are 14 years or over and have a New Zealand bank account, open a Pago wallet online here and top it up straight away at a any branch of the ASB Bank.

* Register for your wallet at www.pago.co.nz

* Find an ASB Bank branch near you here.

* Ask the person at the ASB counter to deposit the cash into 12-3456-0900123-022 (the Pago holding account) and

* Put your Pago wallet name in the particulars field (this is how we know which wallet to put the money into).

* Now you can go to the nakedbus.com website to book and pay using pago immediately using the money you deposited.

Need help with this? Call 0800 GO PAGO (0800 40 7246) Or go to www.pago.co.nz

If the destination you want is not in the drop down list, you cannot get there in one day with nakedbus.com.

The only exception to this is cook strait services where you have to book a separate trip between Wellington and Picton

If the date you want is not displayed, we do not run a service on that day OR we have not released seats yet.

Please check back later.

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See here for more details

If you have your booking reference number then your booking was successful. You only need your reference number to get on the bus. If you did not receive a booking reference number on your screen and/or by email, please wait for 5 minutes and then check your spam / junk box then you should fill in our contact form and tell us what name and email address you used to book. We will check your booking and get back to you.

Yes, we use 128 bit security for a completely secure site so you can rest assured that your payment is secure. We use iframes for the payment window, so the padlock and "https" in the address bar, which usually indicate a secure site, do not appear. The iframe page is HTTPS, which is a version of HTTP that includes data encryption for security, but the outside page is not.

If you wish to confirm this, you can open the iframe page outside the frame. To to this in your Firefox browser, right-click on the payment frame, and choose This Frame -> Show Only This Frame, and it looks like this:

If you have booked on the wrong date, you can use the change/view bookings facility on the home page to change your booking. There is a fee for changing bookings. If you have made a booking in error, and you advise us WITHIN TWO HOURS of the original booking we will cancel it at no charge. You must make the correct booking first.

If you didn't get a confirmation, please check your email (look in the spam/junk folder).

If you have your reference number but not your confirmation email, please go to Change bookings on the home page and you will be able to resend your confirmation email.

You only need your reference number to get on the bus, so as long as you have that you don't need to worry.

If you need to provide us with additional / new information please click "no" below and use the form.

Please advise us within TWO hours and we will refund the second trip

Our buses stop every 3 hours or so for rest breaks. If you require a break more urgently than that the driver will be happy to stop for you at a convenient point. We do not publish details of rest breaks because this can change on the day depending on pick-ups, traffic, and other factors. However, the driver will inform you when a rest break is taking place and what time to be back on the bus.

Please note:

* The bus will leave at the stated time. This time will be stated by the driver according to his watch.

* If you are not on it it will go without you

* The driver does not do headcounts

* It is your responsibility to be on the bus at the scheduled time

YES - If you have booked a connecting trip, i.e. a trip which involves two or more naked buses (i.e. there is only one reference number for the trip). In this case only, the second bus will wait because the driver will be aware of the connecting passenger.

BUT - If you have booked two or more separate trips, the second bus will not wait because the driver will not be aware of the connecting passenger. For this reason you should always book the trip as a connecting trip. If you book separate trips it is at your own risk, and there will be no refund if you miss the second bus.

So please, please, please do not book two separate trips to save a few dollars, as it may well cost you much more in the long run. You have been warned!

Connecting to/from other transport (planes, trains ... and anything else)

We are not able to wait for other operators' services. We cannot give special instructions to our drivers about waiting for a specific bus, train or plane. This would add complexity to our low cost operation, and likely would result in errors. Therefore you should book transport with ample windows of time to avoid disappointment. Delaying our buses would also inconvenience our other passengers and risk connections further along the route.

Suggested window between trips:

* from any flight: at least two hours

* from another bus / train, two hours unless the other operator can assure you that less time is needed.

* to any flight: at least two hours

* to another bus / train, two hours

We are not affiliated with any other form of transport. In particular we do not connect with Newmans, or InterCity services. You are responsible for being at the bus stop for the departure time stated on your confirmation email. Our buses do not wait for passengers who are trying to connect to or from other forms of transport. You should ensure AMPLE windows of time when travelling to or from other forms of transport (especially planes out of Auckland). It is not unusual for buses to run 30-60 minutes late when driving long distances. For flights, at least 2 hours should be given between the suggested arrival time of the bus and the check-in time (especially in Auckland and Wellington) - the same applies in the reverse direction. nakedbus.com cannot be held responsible for delays caused by traffic etc.

Picton Ferry

There is one exception for passengers travelling via ferry to Picton (but not by ferry to Wellington). Your booking confirmation email states: If you are coming off the InterIslander ferry (on a nakedbus ticket) and the ferry is delayed, you will be picked by the next bus. But if you are off the late ferry and the ferry is delayed you will have to make your own overnight arrangements. Your ticket will be valid for the next available bus. If your ferry is late but the bus is still there, identify yourself to the driver before you collect your luggage.

updated 17/09/2009

Not all our buses have seatbelts. We cannot guarantee the bus you will travel on will have seatbelts. Seatbelts are not required by law, but if they are provided you are advised to use them.

Important: You must change the bookings yourself on our website using the Change Booking Form or through our 0900 number. Emailing us about the changes you wish to make will NOT change the bookings.

You cannot "split" a booking. So if you have a booking for two passengers, you cannot change your booking for one of the passengers only. If you change bookings to fewer passengers than on the original booking, you will forfeit the other tickets. For example if you change from two passengers to one passenger, you will forfeit one seat.

1. Click on "Change/View Bookings" button on the left hand side of the website.

2. Enter the booking reference and click "Find Bookings." If you cannot remember your booking reference number then please click on the link "Forgotten reference number?" and follow the instructions as prompted.

3. Follow the instructions to change your booking.

4. You must pay for your change. If you don't do this, the change will not be confirmed.

Unfortunately our buses only pick-up/drop-off at the designated stops that you booked for. You could try asking the driver if your preferred drop-off point is on the route (before where you have booked to) and whether they would mind stopping for you. However, it is at the drivers discretion as to whether they do this or not, and we cannot guarantee this.

If you wish to be picked up at a different stop you must change your booking. Otherwise the bus wil not stop.

You cannot change bookings less than 24 hours before departure. This is to ensure our buses are as full as possible so we can keep our fares as low as they are.

The following charges apply to changing a book:

1. booking fee

2. change booking fee

3. if the new ticket is more expensive you must pay the difference. Please not we do not refund if the new ticket is cheaper. This is because all nakedbus tickets are non-refundable.

These fees cover cost of providing the change booking service.

You should book early in order to get one of the $1 seats. At least one seat on every bus is $1 - these seats are the first to be sold.

Once the $1 seats are gone, they are gone.

Please note the system will automatically calculate the cheapest price for the number of people travelling - it does not make any difference if you book seats individually or together - you will get the same price.

All passengers pay the same low fares - we do not have separate fares for children.

One child under three per fare paying passenger can travel free as long as they do not need to occupy a seat.

All passengers pay the same low prices on nakedbus. We do not have separate prices for over 60s.

To get the cheapest fare please book early.

Please use the booking form here and search for the journey you want. Please remember the earlier you book the less you pay so you should book as soon as you have firm travel plans.

When travelling on nakedbus.com with your nakedpassport, each passenger is able to carry 1 piece of luggage weighing no more than 20kg (to be stored under the bus), and 1 piece of hand luggage to be stored in the over head locker or under the seat.

Any baggage over the allowance will be carried only if there is room, and is at the drivers discretion on the day of travel.

Any excess and large items will be charged for separately. There is a charge of between $10-$15 for each excess or large item. This is payable directly to the driver. It your booking has connections the excess luggage fee is payable to the first driver only. This charge may be higher on ferry services.

nakedbus.com can, on some occasions, carry larger items such as bicycles (limited to 2 bikes per service), surfboards, skis and other excess baggage.

Items such as Kayaks, household appliances, long boards, dangerous goods or more than 2 bikes per service will not be accepted.

Bicycles should be boxed to avoid damage to other passengers luggage, however if you are unable to box the bicycle, our minimum requirement is that the bicycle pedals and chain are covered and the front wheel removed. We take absolutely no responsibility for damage to bicycles that are not boxed. We cannot carry tandem bicycles as these are too big for our luggage space.

We cannot guarantee any excess luggage will be carried, this will depend on space availability on the day and is at the driver's discretion.

If we are unable to accommodate your excess luggage on the day and you wish to travel with your excess luggage we will endeavor to transfer you to our next available service, to be transferred to the next available service you must contact 0900NAKED.

If we cannot accommodate a transfer due to your luggage being too large you will will be given two choices:

1. Forfeit your nakedpassport trip and find alternative transport for both your luggage and yourself.
2. Find alternative transport for your luggage i.e. courier your luggage and travel on nakedbus.com without it.

We do not need to be emailed regarding your excess luggage requests as we cannot confirm them before the day of travel.

Please use "Forgotten reference number?" under "Change my booking" on the home page to retrieve your booking.