Self Help Topics

Booking Process - How to make a booking and deal with booking issues

Service Information - What you need to know when travelling with us

Our Fares - How our pricing works

About - Who is and what do we do

Nakedrewards -'s loyalty programme

Travel Protection for unforeseen events - Information about travel protection

Security - How protects your personal information



Contact Us

Please see our 'Self Help' section above to make sure that your question about our bus service hasn't been answered already. If your question is not there, please select your subject in the 'Contact Us' form above and we will get back to you as soon as possible. Please note we only respond via email so you must enter a valid email address.

Response times:
General queries - Usually within 24 hours. Maximum of 3 working days during busy periods
Complaints - 5 working days (to allow investigation)

Live Chat:
Our customer service team is available from 7am until 7pm to chat live to help you with your issues. Please click the 'Live Chat' button above to start chatting to one of our helpful team members.

Alternatively, telephone customer services on 0900 NAKED (or 0900 62533) between 7am and 7pm Sunday to Wednesday or between 7am and 8pm Thursday to Saturday (calls cost $1.99 per minute from Telecom landlines, calls from mobiles and some other networks may be higher). Please note we do not refund 0900 calls. Problems with 0900 number? Click here.

If you want to write to us then post your letter to the following address (we respond to letters within 28 days):
PO Box 8850, Symonds Street, Auckland 1150. (Please supply an email address for response)

Please note that correspondence for the accounts should be sent using the contact form above, (preferred medium) or
PO Box 8850, Symonds Street, Auckland 1150.