How do I change my booking?
Date posted: April 3, 2008
1. On the left-hand-side of the nakedbus.com home page you will see a button under the booking form called ‘View/Change Booking’ click on this button. This button is highlighted below:
2. Enter the booking reference and click “Find Bookings.” If you cannot remember your booking reference number then please click on the link “Forgotten reference number?” and follow the instructions as prompted.
3. Click on the button before the booking that you wish to change. It will then look like the example below.
4. Click the yellow ‘Change booking’ button.
5. Select the new travel information using the form on the left-hand-side of the page and push the ‘Start Search’ button.
6. Follow the steps through to complete your booking. There is a change booking fee for any changes that are made to a booking plus the increase in the ticket price if there is one. To complete your change booking you must pay for your change. If you don’t do this, the change will not be confirmed.
7. Once you have completed the change booking process you will be sent a complete new confirmation.
IMPORTANT INFORMATION:
- You are required to pay the change booking fee plus any increase in the ticket price.
- Changes to bookings must be completed more than 24hours before the time of travel.
- You cannot “split” a booking. So if you have a booking for two passengers, you cannot change your booking for one of the passengers only. If you change bookings to fewer passengers than on the original booking, you will forfeit the other tickets. For example if you change from two passengers to one passenger, you will forfeit one seat.
Examples of what you have to pay
1. Your old ticket is $10 and the new ticket costs $15. You pay: $5 ($15-$10) PLUS change booking fee
2. Your old ticket is $10 and the new ticket costs $10. You pay: change booking fee
3. Your old ticket is $10 and the new ticket costs $5 You pay: change booking fee
In other words you still have to pay the change booking fee even if the new ticket is cheaper.
Common Questions
Q: Do I have to change my ticket if I want to get on the same bus at a different point?
A: Yes, the bus only stops for prebooked passengers so you will probably miss the bus if you do not change your ticket.
Q: Can I get off the bus earlier without changing my ticket?
A: Yes, at a designated stop, please ask the driver when you board.
Q: The date I want to change to is not available. What can I do?
A: Your ONLY option is to change to a date that is available. You can change more than once, but a change booking fee applies on each occasion.
Q: I made a mistake with my booking. Can I change it for free?
A: No, you must always pay the change booking fee, and follow the change booking rules. For this reason you should check your basket carefully before you pay and confirm.
Q: Can you change a ticket for me?
A: No, “change bookings” is a self-service option. However you can use an bus agent to change a ticket. Additional fees may apply.
Q: There is less than 24 hours before departure. What can I do?
A: It is impossible to change your ticket less than 24 hours before departure.