In common with all budget carriers we do not offer refunds if you choose not to travel, can no longer travel, or book incorrectly*. This is because if we do so we may not be able to resell the seats, and with our low prices we need our buses to be as full as possible.
Note: If there is a problem with our bus service and this causes major disturbances to our operation, then depending on circumstances we will either provide a full refund or alternative travel bookings will be offered. If you need to make a complaint please fill in our contact form.
We aim to provide you with a reliable, friendly, comfortable and above all low cost bus service. However when things don’t go right, we won’t short change you. If you think that we have not provided what we said we would, contact us here within 3 weeks of your travel, tell us what happened and we will investigate and get back to you with an outcome.
So you can book with confidence, safe in the knowledge that we will do everything to make your trip as comfortable and hassle free as possible.