We do not:
If we did this we would not have time to resell the seats, and if we have too many empty seats we will have to put up the prices – and our goal is to have the lowest possible price – we therefore have to stick to this policy.
Unfortunately there are no exceptions.
No. We do not give refunds if you miss the bus.
Note: If there is a problem with our bus service and this causes major disturbances to our operation, then, depending on circumstances, we will either provide a full refund or alternative travel bookings will be offered. If you think it was our fault please contact us by filling in the form at www.nakedbus.com/faq/.
This is because we are trying to get the cost of long distance bus travel down for everyone, so we need our buses to be as full as possible. Other low cost operators, including Air NZ, have the same policy. If we went back on our policies (and made an exception for you) then costs and fares would increase and we’d be back where we started.
We hope you can understand our position on this.
No. Unfortunately our buses only pick up/drop off at the designated bus stops that you booked for. If you would like to change your stop, you will need to change your booking.
nakedbus.com® relies on filling buses as much as possible to keep its fares as low as they are. Giving refunds would force us to raise our prices as we could not guarantee reselling the seat on the bus, and we are determined to keep our fares as low as possible. All low cost transport operators have a similar policy. “Change bookings” are offered as an extra service to customers, and it is not designed as a way of getting a refund.
nakedbus.com® relies on filling buses as much as possible to keep its fares as low as they are. Giving refunds would force us to raise our prices as we could not guarantee reselling the seat, and we are determined to keep our fares as low as possible. All low cost transport operators have a similar policy.
In common with all budget carriers we do not offer refunds if you choose not to travel, can no longer travel, or book incorrectly*. This is because if we do so we may not be able to resell the seats, and with our low prices we need our buses to be as full as possible.
Note: If there is a problem with our bus service and this causes major disturbances to our operation, then depending on circumstances we will either provide a full refund or alternative travel bookings will be offered. If you need to make a complaint please fill in our contact form.
We aim to provide you with a reliable, friendly, comfortable and above all low cost bus service. However when things don’t go right, we won’t short change you. If you think that we have not provided what we said we would, contact us here within 3 weeks of your travel, tell us what happened and we will investigate and get back to you with an outcome.
So you can book with confidence, safe in the knowledge that we will do everything to make your trip as comfortable and hassle free as possible.