Nakedbus.com - Cheap bus tickets | NZ bus fares from $1 | NZ's national low cost bus network » Callcentre FAQ

How does nakedbus.com pricing work?

admin — Tue, 01 Jan 2008 06:43:27 +0000

nakedbus.com uses a complex pricing model to offer you the best value long distance bus tickets possible.

However, the concept is simple: the earliest seats are the cheapest; as these are sold the next seats are sold.

We do not divulge how many seats are available and at what prices, as this is commercially sensitive, but you should know that:

At least one seat on each bus is sold at $1 (plus booking fee). This is available for any destination so you could travel from Auckland to Wellington for $1 if you book early enough. (Please note that non bus related services may not always start at $1).
The system will always offer you the best price currently available
The price offered may vary between searches as other passengers book

If there are no more $1 seats available we cannot sell you a $1 seat so please do not ask. If you saw a seat at a particular price and tried to book it later but it wasn’t there, this is because someone else has booked it – again we cannot sell you a seat at the lower price. This is why it pays to book early.

Is the nakedbus.com site secure?

admin — Sat, 22 Dec 2007 20:44:06 +0000

Yes, we use 128 bit security for a completely secure site so you can rest assured that your payment is secure. We use iframes for the payment window, so the padlock and “https” in the address bar, which usually indicate a secure site, do not appear. The iframe page is HTTPS, which is a version of HTTP that includes data encryption for security, but the outside page is not.

If you wish to confirm this, you can open the iframe page outside the frame. To to this in your Firefox browser, right-click on the payment frame, and choose This Frame -> Show Only This Frame, and it looks like this:

I left something on the bus

admin — Tue, 20 Nov 2007 21:18:04 +0000

If you have lost property, use the contact form to tell us what you have lost. Please provide as much detail as possible because at any one time we will have several mobile phones and sunglasses etc.

We will let you know if we find the item.

There will be a charge to return the item to you. This will cover postage and packaging.

Services on Public Holidays

admin — Sat, 15 Sep 2007 00:06:21 +0000

We do not run services on Christmas Day. Most other services run every other day of the year.

To find out whether your service runs on a particular day, please use the booking form with the day you are interested in. The booking form is on the left of the home page.

Why can you not change bookings less than 24 hours before departure?

admin — Sun, 12 Aug 2007 03:25:18 +0000

We do not:

cancel bookings,
change bookings less than 24 hours before departure is as follows:

If we did this we would not have time to resell the seats, and if we have too many empty seats we will have to put up the prices – and our goal is to have the lowest possible price – we therefore have to stick to this policy.

Unfortunately there are no exceptions.

Do you take animals?

admin — Tue, 07 Aug 2007 00:48:06 +0000

We take guide dogs accompanying a sight impaired person.

Apart form that we do not take animals, accompanied or unaccompanied.

Why can’t you change bookings less than 24 hours before departure?

admin — Sun, 05 Aug 2007 09:21:52 +0000

We do not:

cancel bookings,
change bookings less than 24 hours before departure is as follows:

Unfortunately there are no exceptions.

Feedback on new callcentre page

admin — Sat, 21 Jul 2007 07:50:19 +0000

We have tried to design the new callcentre page so that it answers all the questions you will encounter. You can help us make it better in three ways:

click on the feedback link to add information or let us know if there is a problem with some of the information.
if the customer finds an answer particularly helpful or unhelpful, please click the thumbs up or thumbs down symbol
email us on the contact form to let us know any other issues we should know about , including incomplete or hard to find information.

Thanks

Hamish & Lucy

Why didn’t I get a txt message confirmation?

admin — Fri, 20 Jul 2007 00:25:57 +0000

if you ordered a txt message when you booked you should receive your txt message within a few seconds. Sometimes this does not happen.

The reasons for this are as follows:

- you may have entered the wrong mobile number when you booked
- there may have been a problem on the mobile network outside our control (e.g. Vodafone / Telecom).

Unfortunately we cannot resend the text message or refund your text message fee in these cases.

Why is my travel day not showing?

admin — Wed, 18 Jul 2007 03:57:59 +0000

The trip is either not available for that particular day, or we are revising some journeys and will put them up on the site soon. If the trip does not appear in the search results it is not available for booking at this time.