Archive for the ‘How do I get a ticket?’ Category

Why didn’t I get a txt message confirmation?

Friday, July 20th, 2007

if you ordered a txt message when you booked you should receive your txt message within a few seconds. Sometimes this does not happen.

The reasons for this are as follows:

- you may have entered the wrong mobile number when you booked
- there may have been a problem on the mobile network outside our control (e.g. Vodafone / Telecom).

Unfortunately we cannot resend the text message or refund your text message fee in these cases.

Why didn’t I get my confirmation email?

Monday, July 16th, 2007

If you have not received a confirmation email, try checking your spam box first. If you need another email sent to you please go to the change booking form (red box on home page) and log in or enter your reference number. If you are not registered or do not have you reference number please fill in our contact form with the name and email address you booked with and we will get another to you asap. If your bus departs today, please ring us on 0900 NAKED (0900 62533) and we will give you your reference number in order to get onto the bus.

How do I get another confirmation email?

Monday, July 16th, 2007

If you have not received a confirmation email, try checking your spam box first.

If you are registered, you can go to the change booking box and click on View Bookings – from there you can send yourself another email.

If you need another email sent to you please go to the change booking form (red box on home page) and log in or enter your reference number. If you are not registered or do not have you reference number please fill in our contact form with the name and email address you booked with and we will get another to you asap. If your bus departs today, please ring us on 0900 NAKED (0900 62533) and we will give you your reference number in order to get onto the bus.

Will I get a confirmation?

Saturday, July 14th, 2007

After completing your payment you will be presented with your bus journey confirmation, which includes your booking reference number. This confirmation will also be emailed to the address you supplied. If you do not get an email, please check your spam or trash folder as some spam filters reject the confirmation email.

You must keep a note of the booking reference and present it to the driver to get on the bus