Archive for the ‘How do I book and pay?’ Category

I don’t have a credit card

Monday, May 25th, 2009

There are two options: real time internet banking (POLi) .

More details on real time internet banking

 

Can I book a group and get a discount?

Tuesday, August 28th, 2007

No. nakedbus.com already offers everyone the lowest city to city bus fares in the country so we are not able to discount these any further.

Groups are more than welcome if you can get the number of seats you need on the trips/dates you need, but you will need to book this in the normal way online. Just set ‘Passengers’ to the number you need and have a fun trip together!

Why didn’t I get a txt message confirmation?

Friday, July 20th, 2007

if you ordered a txt message when you booked you should receive your txt message within a few seconds. Sometimes this does not happen.

The reasons for this are as follows:

- you may have entered the wrong mobile number when you booked
- there may have been a problem on the mobile network outside our control (e.g. Vodafone / Telecom).

Unfortunately we cannot resend the text message or refund your text message fee in these cases.

Why is my travel day not showing?

Wednesday, July 18th, 2007

The trip is either not available for that particular day, or we are revising some journeys and will put them up on the site soon. If the trip does not appear in the search results it is not available for booking at this time.

How do I book a connecting bus trip with nakedbus.com?

Wednesday, July 18th, 2007

If the connection is guaranteed, you book it normally be entering

- where you want to start
- where you want to finish

The system will show you all the options including guaranteed connections. In this case the second bus is guaranteed to wait for the first bus. In order to be guaranteed, you must book the trip straight through and NOT book separate trips.
if it is not a guaranteed connection, we cannot guarantee that the second bus will wait if the first bus is delayed, and there will be no refund for missed connections.

Why do I have to pay for this 0900 call?

Wednesday, July 18th, 2007

We have an 0900 number in order to reduce our costs so that we can offer lower fares to our customers.

99% of our customers do not need to contact us by phone, and we do not wish to penalise them by increasing the fares to pay for a call centre, when all the information on our service can be found on the website.

Upon calling our 0900 number there is a message provided stating the price of the call per minute and an option for customers to hang up at this stage if they do not wish to pay for the call.

We also have a free email service. The contact form can be found at www.nakedbus.com/faq/

Customers are only charged when the call is answered.

How do I use a promotion code?

Monday, July 16th, 2007

Before starting ensure you are logged in. If you are not currently a member of nakedbus.com®, please register first. It is quick and easy.

Select your desired trips as per usual.

Select the “pay with nakedrewards” button (next to the red “pay with credit card” button).

Enter your promotion code/free trip number into the “Promotion Code” box.

Follow instructions as prompted.

How do I book and pay by credit card?

Monday, July 16th, 2007

We accept Mastercard, Visa, Farmers Card, American Express, Diners Club & JCB.

The booking form is the grey and red left panel on at www.nakedbus.com

Remember to log on first in order to gain nakedrewards!

Make sure that your browser has javascript enabled, and you are using the latest version of Firefox (1.5+) or Internet Explorer (5.5+).

CLICK_ PAGE

Select the No. of Passengers travelling from drop-down menu.

Select your “Travel from” town/city from drop-down menu.

Select your “Travel to” town/city from drop-down menu.

Select your “Depart date” from drop-down menu.

Enter a date if you’d like to book a return trip.

Click START SEARCH. The website will take you to a page with possible trips available on that day (and also one day before and after) and show the current prices.

SAVE_ PAGE

Select the trip/s that suits you best (The return journey options are below the Outbound journey options).
NB: If you are making multiple bookings, click ADD TO ORDER and search again for the next trip (Repeat Steps 1 through 7).

Click PAY WITH CREDIT CARD button.

GO_ PAGE

If all times, dates, and locations are correct Click CONTINUE WITH PAYMENT.

Fill in your first name, last name, and email address (x2).

Be sure to enter your mobile phone numbe, if possible. This is so we can contact you if there is a serious delay on the day of your travel.

If you would like to receive a text reminder of your trip reference number for only 99c, tick the appropriate box.

CANCELLATION POLICY

PLEASE READ THE FOLLOWING:

Once booking is completed, bookings cannot be cancelled or refunded.

However, if there is a problem with our bus service and this causes major disturbances to our operation, then depending on circumstances, we will either provide a full refund or alternative travel bookings will be offered.

You can change your booking more than 24 hours before departure, but there is a change booking fee for this. If the new ticket costs more than the old ticket you must pay the difference.

Type in your Visa or MasterCard number, expiry date and the name on the card.

Click SUBMIT.

Click CLICK TO RECEIVE YOUR CONFIRMATION.

An automatic confirmation email of this booking will now be sent to your email address. This email contains all the information you need, including all the details of your trips, your booking reference number, the bus operator you will travel with, photos of the bus you will catch, and information (with maps) of your bus stops.

If you do not receive this, please fill in our contact form to request a resend.

Please have your booking reference number with you, as you will need it to get on the bus. You will not be allowed on the bus without your booking reference and will be charged to board the bus.

What should I do if I’m not sure my booking went through correctly?

Monday, July 16th, 2007

If you have your booking reference number then your booking was successful. You only need your reference number to get on the bus. If you did not receive a booking reference number on your screen and/or by email, please wait for 5 minutes and then check your spam / junk box then you should fill in our contact form and tell us what name and email address you used to book. We will check your booking and get back to you.

Why didn’t I get my confirmation email?

Monday, July 16th, 2007

If you have not received a confirmation email, try checking your spam box first. If you need another email sent to you please go to the change booking form (red box on home page) and log in or enter your reference number. If you are not registered or do not have you reference number please fill in our contact form with the name and email address you booked with and we will get another to you asap. If your bus departs today, please ring us on 0900 NAKED (0900 62533) and we will give you your reference number in order to get onto the bus.