More details on real time internet banking

Pago:

Now you don’t need a credit card to book online AND there is no need to wait for funds to clear. That’s right, you can have a same-day confirmed booking AND pay cash! Here’s how:

If you are 14 years or over and have a New Zealand bank account, open a Pago wallet online here and top it up straight away at a any branch of the ASB Bank.

• Register for your wallet at www.pago.co.nz
• Find an ASB Bank branch near you here.
• Ask the person at the ASB counter to deposit the cash into 12-3456-0900123-022 (the Pago holding account) and
• Put your Pago wallet name in the particulars field (this is how we know which wallet to put the money into).
• Now you can go to the nakedbus.com website to book and pay using pago immediately using the money you deposited.
  

Need help with this? Call 0800 GO PAGO (0800 40 7246) Or go to www.pago.co.nz

Groups are more than welcome if you can get the number of seats you need on the trips/dates you need, but you will need to book this in the normal way online. Just set ‘Passengers’ to the number you need and have a fun trip together!

The reasons for this are as follows:

- you may have entered the wrong mobile number when you booked
- there may have been a problem on the mobile network outside our control (e.g. Vodafone / Telecom).

Unfortunately we cannot resend the text message or refund your text message fee in these cases.

- where you want to start
- where you want to finish

The system will show you all the options including guaranteed connections. In this case the second bus is guaranteed to wait for the first bus. In order to be guaranteed, you must book the trip straight through and NOT book separate trips.
if it is not a guaranteed connection, we cannot guarantee that the second bus will wait if the first bus is delayed, and there will be no refund for missed connections.

99% of our customers do not need to contact us by phone, and we do not wish to penalise them by increasing the fares to pay for a call centre, when all the information on our service can be found on the website.

Upon calling our 0900 number there is a message provided stating the price of the call per minute and an option for customers to hang up at this stage if they do not wish to pay for the call.

We also have a free email service. The contact form can be found at www.nakedbus.com/faq/

Customers are only charged when the call is answered.

Select your desired trips as per usual.

Select the “pay with nakedrewards” button (next to the red “pay with credit card” button).

Enter your promotion code/free trip number into the “Promotion Code” box.

Follow instructions as prompted.

Set up nakedbus as a bill payment payee. If you are with one of the affiliated banks (see below), you can do this online by searching for the word “nakedbus”. If you are with another bank you will need to set up nakedbus.com manually using the account number 03-0104-0394083-01. For phone banking, make a one-off phone call to your bank. The bank will ask for your email address and nakedbus 6-digit member number.

The affiliated banks are:
ANZ
ASB
Bank Direct
HSBC
Kiwi Bank
National Bank
PSIS
Southland Building Society
Taranaki Savings Bank (TSB)
Westpac

Make a payment to nakedbus. The minimum amount you can deposit is $10, but don’t worry – any left over money will still remain in your nakedrewards account for use when purchasing your next nakedbus journeys. It is wise to deposit more than the price of your future tickets in case they go up during the time between depositing your money and booking your tickets. The price of nakedbus.com tickets depends on how early you book. If other people book during the time your payment is being processed by the bank the prices will go up.

Enter the following information:

Write your 6-digit nakedbus member number in the reference box (this is so nakedbus knows who has deposited the cash!). Do not enter anything else in this field or your payment will be delayed. Only enter six digits.

Put your email address in the Code box (don’t worry if it doesn’t all fit – put in as much as you can fit), and

Put your last name and initials in the Particulars box. For example:

Details to appear on their statement:
Particulars: * Code: Reference:
Bloggs, J bloggs@hotma 009999

Wait at least one business day.

The following table tells you when to expect your money to become available:

If any of these days is a public holiday, there will be a delay of a further day.

Check to see that your nakedrewards account has increased.

Then: Purchase your tickets using your nakedrewards account.

Retain your nakedbus reference number to show the driver on the day of your trip.

The booking form is the grey and red left panel on at www.nakedbus.com

Remember to log on first in order to gain nakedrewards!

Make sure that your browser has javascript enabled, and you are using the latest version of Firefox (1.5+) or Internet Explorer (5.5+).

CLICK_ PAGE

Select the No. of Passengers travelling from drop-down menu.

Select your “Travel from” town/city from drop-down menu.

Select your “Travel to” town/city from drop-down menu.

Select your “Depart date” from drop-down menu.

Enter a date if you’d like to book a return trip.

Click START SEARCH. The website will take you to a page with possible trips available on that day (and also one day before and after) and show the current prices.

SAVE_ PAGE

Select the trip/s that suits you best (The return journey options are below the Outbound journey options).
NB: If you are making multiple bookings, click ADD TO ORDER and search again for the next trip (Repeat Steps 1 through 7).

Click PAY WITH CREDIT CARD button.

GO_ PAGE

If all times, dates, and locations are correct Click CONTINUE WITH PAYMENT.

Fill in your first name, last name, and email address (x2).

Be sure to enter your mobile phone numbe, if possible. This is so we can contact you if there is a serious delay on the day of your travel.

If you would like to receive a text reminder of your trip reference number for only 99c, tick the appropriate box.

CANCELLATION POLICY

PLEASE READ THE FOLLOWING:

Once booking is completed, bookings cannot be cancelled or refunded.

However, if there is a problem with our bus service and this causes major disturbances to our operation, then depending on circumstances, we will either provide a full refund or alternative travel bookings will be offered.

You can change your booking more than 24 hours before departure, but there is a change booking fee for this. If the new ticket costs more than the old ticket you must pay the difference.

Type in your Visa or MasterCard number, expiry date and the name on the card.

Click SUBMIT.

Click CLICK TO RECEIVE YOUR CONFIRMATION.

An automatic confirmation email of this booking will now be sent to your email address. This email contains all the information you need, including all the details of your trips, your booking reference number, the bus operator you will travel with, photos of the bus you will catch, and information (with maps) of your bus stops.

If you do not receive this, please fill in our contact form to request a resend.

Please have your booking reference number with you, as you will need it to get on the bus. You will not be allowed on the bus without your booking reference and will be charged to board the bus.