You should receive an invoice in the first week of each month.
Archive for the ‘Agent FAQ’ Category
When will we receive a nakedbus.com invoice?
Saturday, August 25th, 2007What do your buses look like?
Thursday, July 26th, 2007Most of our buses are provided by our partner operators. They will not be in nakedbus.com colours. Your email confirmation will have a picture of what your bus will look like.
Here is a picture of one of our nakedbus.com buses. The bus you travel on may be different from this.Â
Sometimes buses will be provided by one of our partners. Where this is the case, your booking confirmation will advise you. Whenever this happens, there will be a nakedbus.com® sticker in the window of the bus you are travelling on. If in doubt ask the bus driver.
What do we do?
Thursday, July 26th, 2007nakedbus.com® represents a new breed of bus service. Adapting the low cost airline concept, we have stripped out the costs that you don’t need, such as paper tickets, salespeople with expense accounts and large terminals. Instead, we offer comfortable, fast coaches with friendly drivers, and of course, cheap, cheap prices.
Whether you are traveling from Palmerston North to Wellington, Hamilton to Rotorua, Tauranga to Auckland, if you book early enough, you will only pay $1 (plus 70c booking fee). Prices go up closer to the departure date, but they will always be extremely competitive.
To see where we go, click here. Generally our bus services run every day, with more than one trip a day to popular destinations.
nakedbus.com® is a 100% New Zealand owned company, proud to bring a new cost-effective bus travel option to Kiwis.
Why didn’t I get a txt message confirmation?
Friday, July 20th, 2007if you ordered a txt message when you booked you should receive your txt message within a few seconds. Sometimes this does not happen.
The reasons for this are as follows:
- you may have entered the wrong mobile number when you booked
- there may have been a problem on the mobile network outside our control (e.g. Vodafone / Telecom).
Unfortunately we cannot resend the text message or refund your text message fee in these cases.
Why is my travel day not showing?
Wednesday, July 18th, 2007The trip is either not available for that particular day, or we are revising some journeys and will put them up on the site soon. If the trip does not appear in the search results it is not available for booking at this time.
I missed the bus. Can I have a refund?
Wednesday, July 18th, 2007No. We do not give refunds if you miss the bus.
Note: If there is a problem with our bus service and this causes major disturbances to our operation, then, depending on circumstances, we will either provide a full refund or alternative travel bookings will be offered. If you think it was our fault please contact us by filling in the form at www.nakedbus.com/faq/.
Does my infant have to travel in their car seat?
Wednesday, July 18th, 2007No, car seats are not required by law for infants travelling on buses. However, if you wish for your child to sit in their car seat on the bus, you will need to purchase a ticket for them.
I’ve left my property on the bus! What should I do?
Wednesday, July 18th, 2007Get the customer’s booking reference
Using the contact form let us know:
- Customer’s booking reference number
- Customer’s name, phone number and email address
- Detailed description of the item
When and where are the rest breaks?
Wednesday, July 18th, 2007Our buses stop every 3 hours or so for rest breaks. If you require a break more urgently than that the driver will be happy to stop for you at a convenient point. We do not publish details of rest breaks because this can change on the day depending on pick-ups, traffic, and other factors. However, the driver will inform you when a rest break is taking place and what time to be back on the bus.
Why don’t you allow same day changes?
Wednesday, July 18th, 2007This is because we are trying to get the cost of long distance bus travel down for everyone, so we need our buses to be as full as possible. Other low cost operators, including Air NZ, have the same policy. If we went back on our policies (and made an exception for you) then costs and fares would increase and we’d be back where we started.
We hope you can understand our position on this.