Unfortunately nakedbus.com® buses are unable to accommodate wheelchairs unless they are foldable and the passenger is able to board the bus walking. The usual excess luggage fee does not apply to wheelchairs.
nakedbus.com® services are unable to carry dogs or other animals, with the exception of guide dogs.
nakedbus.com® works with quality partners who operate the buses for us. Full details of the bus you are travelling on will be provided in the booking confirmation email.
Go to the bus stop page to see where our buses go from. Search for your trip and you will find the times as well as departure and arrival locations for our services. For most stops there is also a nice little map.
nakedbus.com® services leave from and arrive at central stops in the towns and cities we serve. You can chose to get on the bus at any stop listed on your booking email.
nakedbus.com® uses the services of several high quality private operators. When you book you receive an email with full details of who the operator for your trip(s) is/are and a picture of the bus that will pick you up.
nakedbus.com® buses all carry a sticker in the window by the passenger door which states they are nakedbus.com® vehicles. For photographs of some of our vehicles click here. These are examples only. Your booking confirmation will have a picture of the type of vehicle you should look out for.
No. We are not affiliated with any other form of transport. In particular we do not connect with Newmans, other city to city services or TranzScenic services. You are responsible for being at the bus stop for the departure time stated on your confirmation email. Our buses do not wait for passengers who are trying to connect to or from other forms of transport. You should ensure AMPLE windows of time when travelling to or from other forms of transport (especially planes out of Auckland). It is not unusual for buses to run 30-60 minutes late when driving long distances. For flights, at least 2 hours should be given between the suggested arrival time of the bus and the check-in time (especially in Auckland and Wellington). nakedbus.com® cannot be held responsible for delays caused by traffic etc.
There is one exception for passengers travelling via ferry to Picton (but not by ferry to Wellington). Your booking confirmation email states: If you are coming off the ferry and the ferry is delayed, you will be picked by the next bus. But if you are off the late ferry and the ferry is delayed you will have to make your own overnight arrangements. Your ticket will be valid for the next available bus. If your ferry is late but the bus is still there, identify yourself to the driver before you collect your luggage.
This depends on whether you have booked the bus trip as a connecting trip. This is when you book a single trip between your departure point and your destination point that involves two or more buses (this will be shown on the booking search form) and don’t book two separate trips that you expect to connect.
If you have booked a connecting trip, then the reference number will have a “C” in front of it. In this case, the second bus will wait if the first bus is late.
If there is no C, then you have booked two separate trips, and there is no guarantee that the second bus will wait if your first bus arrives late. We are not able to arrange for the driver of the second bus to wait if the first bus is late. For this reason you should always book the trip as a connecting trip.