Nakedbus.com - Cheap bus tickets | NZ bus fares from $1 | NZ's national low cost bus network » Other common customer questions

Why doesn’t your 0900 number work?

admin — Fri, 19 Oct 2007 00:03:35 +0000

Some phones are barred from calling 0900 numbers (you may be able to make toll calls but not calls to 0900 numbers). In this case it sounds like the number is disconnected or not working.

What to do: Call your phone service provider (Telecom, Vodafone etc) and ask them to remove the 0900 bar.

Please note that you can only call the 0900 number from New Zealand

Services on Public Holidays

admin — Sat, 15 Sep 2007 00:06:21 +0000

We do not run services on Christmas Day. Most other services run every other day of the year.

To find out whether your service runs on a particular day, please use the booking form with the day you are interested in. The booking form is on the left of the home page.

What should we give the customer?

admin — Sat, 25 Aug 2007 02:31:40 +0000

Please print out the confirmation page and give it to the customer. The confirmation has important information such as

the reference number (required to get on the bus)
details of bus stops
pictures of the bus

The confirmation page is formatted for the printer when you press the print button at the top of the page.

What do your buses look like?

admin — Thu, 26 Jul 2007 02:30:11 +0000

Most of our buses are provided by our partner operators. They will not be in nakedbus.com colours. Your email confirmation will have a picture of what your bus will look like.

Here is a picture of one of our nakedbus.com buses. The bus you travel on may be different from this.Â

Sometimes buses will be provided by one of our partners. Where this is the case, your booking confirmation will advise you. Whenever this happens, there will be a nakedbus.com^Â® sticker in the window of the bus you are travelling on. If in doubt ask the bus driver.

Why didn’t I get a txt message confirmation?

admin — Fri, 20 Jul 2007 00:25:57 +0000

if you ordered a txt message when you booked you should receive your txt message within a few seconds. Sometimes this does not happen.

The reasons for this are as follows:

- you may have entered the wrong mobile number when you booked
- there may have been a problem on the mobile network outside our control (e.g. Vodafone / Telecom).

Unfortunately we cannot resend the text message or refund your text message fee in these cases.

Why is my travel day not showing?

admin — Wed, 18 Jul 2007 03:57:59 +0000

The trip is either not available for that particular day, or we are revising some journeys and will put them up on the site soon. If the trip does not appear in the search results it is not available for booking at this time.

Does my infant have to travel in their car seat?

admin — Wed, 18 Jul 2007 01:45:00 +0000

No, car seats are not required by law for infants travelling on buses. However, if you wish for your child to sit in their car seat on the bus, you will need to purchase a ticket for them.

I’ve left my property on the bus! What should I do?

admin — Wed, 18 Jul 2007 01:43:42 +0000

Get the customer’s booking reference

Using the contact form let us know:

- Customer’s booking reference number
- Customer’s name, phone number and email address
- Detailed description of the item

When and where are the rest breaks?

admin — Wed, 18 Jul 2007 01:34:48 +0000

Our buses stop every 3 hours or so for rest breaks. If you require a break more urgently than that the driver will be happy to stop for you at a convenient point. We do not publish details of rest breaks because this can change on the day depending on pick-ups, traffic, and other factors. However, the driver will inform you when a rest break is taking place and what time to be back on the bus.

Why are there no black “nakedbus” buses?

admin — Wed, 18 Jul 2007 01:20:44 +0000

Some of our buses are black with the nakedbus.com logo, but nakedbus.com uses the services of several high quality private operators as well. When you book you receive an email with full details of who the operator for your trip/s is/are and a picture of the bus that will pick you up.