Nakedbus.com - Cheap bus tickets | NZ bus fares from $1 | NZ's national low cost bus network » Agent FAQ

I left something on the bus

admin — Tue, 20 Nov 2007 21:18:04 +0000

If you have lost property, use the contact form to tell us what you have lost. Please provide as much detail as possible because at any one time we will have several mobile phones and sunglasses etc.

We will let you know if we find the item.

There will be a charge to return the item to you. This will cover postage and packaging.

Why doesn’t your 0900 number work?

admin — Fri, 19 Oct 2007 00:03:35 +0000

Some phones are barred from calling 0900 numbers (you may be able to make toll calls but not calls to 0900 numbers). In this case it sounds like the number is disconnected or not working.

What to do: Call your phone service provider (Telecom, Vodafone etc) and ask them to remove the 0900 bar.

Please note that you can only call the 0900 number from New Zealand

Why is my customer’s travel day not showing?

admin — Wed, 26 Sep 2007 20:01:02 +0000

The trip is either not available for that particular day, or we are revising some journeys and will put them up on the site soon. If the trip does not appear in the search results it is not available for booking at this time.

Can my customer be picked up/dropped off at a different bus stop from their booking?

admin — Wed, 26 Sep 2007 05:54:10 +0000

No. Unfortunately our buses only pick up/drop off at the designated bus stops that your customer is booked for. If they would like to change their stop, you will need to change their booking.

Services on Public Holidays

admin — Sat, 15 Sep 2007 00:06:21 +0000

We do not run services on Christmas Day. Most other services run every other day of the year.

To find out whether your service runs on a particular day, please use the booking form with the day you are interested in. The booking form is on the left of the home page.

Can I book a group and get a discount?

admin — Tue, 28 Aug 2007 00:13:21 +0000

No. nakedbus.com already offersÂ everyone the lowest city to city bus fares in the country so we are not able to discount these any further.

Groups are more than welcome if you can get the number of seats you need on the trips/dates you need, but you will need to book this in the normal way online. Just set ‘Passengers’ to the number you need and have a fun trip together!

What should we give the customer?

admin — Sat, 25 Aug 2007 02:31:40 +0000

Please print out the confirmation page and give it to the customer. The confirmation has important information such as

the reference number (required to get on the bus)
details of bus stops
pictures of the bus

The confirmation page is formatted for the printer when you press the print button at the top of the page.

How do we order more brochures/posters etc?

admin — Sat, 25 Aug 2007 02:28:36 +0000

Please us the contact form and we will send you some more.

How do I change our credit limit?

admin — Sat, 25 Aug 2007 02:26:22 +0000

Please email us using the contact form with the new credit limit you would like and we will get back to you shortly.

I’m being sent emails about my outstanding balance! How do I stop this?

admin — Sat, 25 Aug 2007 02:25:34 +0000

Please email us using the contact form and tell us the level at which you would like to be reminded. We will reset this for you.