This is because we are trying to get the cost of long distance bus travel down for everyone, so we need our buses to be as full as possible. Other low cost operators, including Air NZ, have the same policy. If we went back on our policies (and made an exception for you) then costs and fares would increase and we’d be back where we started.
We hope you can understand our position on this.
No. Bookings can only be changed more than 24 hours before the original departure time. The customer will have to book another ticket (if possible).
If you are not able to book a ticket for today online (date doesn’t show), this is because bookings are closed. There is no way to book them on a nakedbus.com seat.
No, you must change your ticket 24 hours or more before the original bus departure time.
No, you must change to a bus trip that is available when you make your change booking.
nakedbus.com® relies on filling buses as much as possible to keep its fares as low as they are. Giving refunds would force us to raise our prices as we could not guarantee reselling the seat on the bus, and we are determined to keep our fares as low as possible. All low cost transport operators have a similar policy. “Change bookings” are offered as an extra service to customers, and it is not designed as a way of getting a refund.