Archive for the ‘Cancellation / refund policy’ Category

I missed the bus. Can I have a refund?

Wednesday, July 18th, 2007

No. We do not give refunds if you miss the bus.

Note: If there is a problem with our bus service and this causes major disturbances to our operation, then, depending on circumstances, we will either provide a full refund or alternative travel bookings will be offered. If you think it was our fault please contact us by filling in the form at

Why don’t you allow same day changes?

Wednesday, July 18th, 2007

This is because we are trying to get the cost of long distance bus travel down for everyone, so we need our buses to be as full as possible. Other low cost operators, including Air NZ, have the same policy. If we went back on our policies (and made an exception for you) then costs and fares would increase and we’d be back where we started.

We hope you can understand our position on this.

Can I get credit to use for a future trip?

Monday, July 16th, 2007

No, you must change your ticket 24 hours or more before the original bus departure time.

Why does not refund the difference on changed bookings when the new ticket is cheaper?

Monday, July 16th, 2007® relies on filling buses as much as possible to keep its fares as low as they are. Giving refunds would force us to raise our prices as we could not guarantee reselling the seat on the bus, and we are determined to keep our fares as low as possible. All low cost transport operators have a similar policy. “Change bookings” are offered as an extra service to customers, and it is not designed as a way of getting a refund.

What if I can’t make the trip?

Monday, July 16th, 2007

If you cannot make the trip you have booked, we are unable to refund your money. This is because we need our buses to be as full as possible to keep our fares as low as they are. However if you know that you need to change your travel plans, you can change your booking.