Our rapid growth means that we are looking for a new member to join our team. You will be responsible for ensuring that customer enquiries are resolved in a timely, efficient and appropriate manner. You will be:

• Passionate about resolving customer service issues
• Professional with excellent interpersonal skills
• Experienced in a customer service role

Experience in public transport, travel, tourism or accommodation industries would be an advantage

You will relish the opportunity to work for a young, innovative dynamic company that is one of the fastest growing eCommerce businesses in New Zealand

You will:

• Answer and resolve customer queries via email and phone
• Liaise with contractors
• Contribute to solving service delivery problems

Skills required:

• Computer literate – we are internet based so you must be able to adapt to new software quickly
• Good communication skills – verbal and written – you will be dealing with customers and contractors on a daily basis
• Problem solving ability
• Conflict management ability
• Able to relate to people from all walks of life
• Time management skills / ability to work under pressure

We offer:

• A dynamic, young and innovative company environment – ground floor opportunity to grow with the business
• Varied work – the challenges are constantly changing as we continue to build our service infrastructure
• Full or part time
• Flexible work environment including some work from home possible
• A fun and dynamic team environment