No. We do not give refunds if you miss the bus.
Note: If there is a problem with our bus service and this causes major disturbances to our operation, then, depending on circumstances, we will either provide a full refund or alternative travel bookings will be offered. If you think it was our fault please contact us by filling in the form at www.nakedbus.com/faq/.
Awsome service you guys have. I leave my car at home and travel by nakedbus now.
-Mac Koia
Thank you nakedbus company – trip from Ruakaka to Auckland went perfectly and without a hitch. I will certainly be recommending your service to family and friends.
-Kay Cawte
If the connection is guaranteed, you book it normally be entering
- where you want to start
- where you want to finish
The system will show you all the options including guaranteed connections. In this case the second bus is guaranteed to wait for the first bus. In order to be guaranteed, you must book the trip straight through and NOT book separate trips.
if it is not a guaranteed connection, we cannot guarantee that the second bus will wait if the first bus is delayed, and there will be no refund for missed connections.
The cost of particular trips varies day by day, but I can tell you how much that bus trip would cost if you booked it now.
(use booking form on the left of page)
No, car seats are not required by law for infants travelling on buses. However, if you wish for your child to sit in their car seat on the bus, you will need to purchase a ticket for them.
Get the customer’s booking reference
Using the contact form let us know:
- Customer’s booking reference number
- Customer’s name, phone number and email address
- Detailed description of the item
Our buses stop every 3 hours or so for rest breaks. If you require a break more urgently than that the driver will be happy to stop for you at a convenient point. We do not publish details of rest breaks because this can change on the day depending on pick-ups, traffic, and other factors. However, the driver will inform you when a rest break is taking place and what time to be back on the bus.
This is because we are trying to get the cost of long distance bus travel down for everyone, so we need our buses to be as full as possible. Other low cost operators, including Air NZ, have the same policy. If we went back on our policies (and made an exception for you) then costs and fares would increase and we’d be back where we started.
We hope you can understand our position on this.
Thank you for providing a bus company that meets our budget :)
Wednesday, July 18th, 2007I have been raving on to friends and family about your VERY LOW prices! Will definitely be booking with you again for future trips! Thank you for providing a bus company that meets our budget
-Asenati Semau
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