If you would like money re-deposited to your bank account, this will incur a $2 administration fee. You will need to fill in the contact form with your request, member number and 15-digit NZ bank account number. If money needs to be returned to an overseas bank account all associated costs will be deducted.
Archive for July 16th, 2007
Can I have the money in my nakedrewards account returned?
Monday, July 16th, 2007How do I use a promotion code?
Monday, July 16th, 2007Before starting ensure you are logged in. If you are not currently a member of nakedbus.com®, please register first. It is quick and easy.
Select your desired trips as per usual.
Select the “pay with nakedrewards” button (next to the red “pay with credit card” button).
Enter your promotion code/free trip number into the “Promotion Code” box.
Follow instructions as prompted.
How do I book and pay by credit card?
Monday, July 16th, 2007We accept Mastercard, Visa, Farmers Card, American Express, Diners Club & JCB.
The booking form is the grey and red left panel on at www.nakedbus.com
Remember to log on first in order to gain nakedrewards!
Make sure that your browser has javascript enabled, and you are using the latest version of Firefox (1.5+) or Internet Explorer (5.5+).
CLICK_ PAGE
Select the No. of Passengers travelling from drop-down menu.
Select your “Travel from” town/city from drop-down menu.
Select your “Travel to” town/city from drop-down menu.
Select your “Depart date” from drop-down menu.
Enter a date if you’d like to book a return trip.
Click START SEARCH. The website will take you to a page with possible trips available on that day (and also one day before and after) and show the current prices.
SAVE_ PAGE
Select the trip/s that suits you best (The return journey options are below the Outbound journey options).
NB: If you are making multiple bookings, click ADD TO ORDER and search again for the next trip (Repeat Steps 1 through 7).
Click PAY WITH CREDIT CARD button.
GO_ PAGE
If all times, dates, and locations are correct Click CONTINUE WITH PAYMENT.
Fill in your first name, last name, and email address (x2).
Be sure to enter your mobile phone numbe, if possible. This is so we can contact you if there is a serious delay on the day of your travel.
If you would like to receive a text reminder of your trip reference number for only 99c, tick the appropriate box.
CANCELLATION POLICY
PLEASE READ THE FOLLOWING:
Once booking is completed, bookings cannot be cancelled or refunded.
However, if there is a problem with our bus service and this causes major disturbances to our operation, then depending on circumstances, we will either provide a full refund or alternative travel bookings will be offered.
You can change your booking more than 24 hours before departure, but there is a change booking fee for this. If the new ticket costs more than the old ticket you must pay the difference.
Type in your Visa or MasterCard number, expiry date and the name on the card.
Click SUBMIT.
Click CLICK TO RECEIVE YOUR CONFIRMATION.
An automatic confirmation email of this booking will now be sent to your email address. This email contains all the information you need, including all the details of your trips, your booking reference number, the bus operator you will travel with, photos of the bus you will catch, and information (with maps) of your bus stops.
If you do not receive this, please fill in our contact form to request a resend.
Please have your booking reference number with you, as you will need it to get on the bus. You will not be allowed on the bus without your booking reference and will be charged to board the bus.
What should I do if I’m not sure my booking went through correctly?
Monday, July 16th, 2007If you have your booking reference number then your booking was successful. You only need your reference number to get on the bus. If you did not receive a booking reference number on your screen and/or by email, please wait for 5 minutes and then check your spam / junk box then you should fill in our contact form and tell us what name and email address you used to book. We will check your booking and get back to you.
Will my bus/ferry/plane wait for me?
Monday, July 16th, 2007No. We are not affiliated with any other form of transport. In particular we do not connect with Newmans, other city to city services or TranzScenic services. You are responsible for being at the bus stop for the departure time stated on your confirmation email. Our buses do not wait for passengers who are trying to connect to or from other forms of transport. You should ensure AMPLE windows of time when travelling to or from other forms of transport (especially planes out of Auckland). It is not unusual for buses to run 30-60 minutes late when driving long distances. For flights, at least 2 hours should be given between the suggested arrival time of the bus and the check-in time (especially in Auckland and Wellington). nakedbus.com® cannot be held responsible for delays caused by traffic etc.
There is one exception for passengers travelling via ferry to Picton (but not by ferry to Wellington). Your booking confirmation email states: If you are coming off the ferry and the ferry is delayed, you will be picked by the next bus. But if you are off the late ferry and the ferry is delayed you will have to make your own overnight arrangements. Your ticket will be valid for the next available bus. If your ferry is late but the bus is still there, identify yourself to the driver before you collect your luggage.
Will my second/ “connecting” bus wait?
Monday, July 16th, 2007This depends on whether you have booked the bus trip as a connecting trip. This is when you book a single trip between your departure point and your destination point that involves two or more buses (this will be shown on the booking search form) and don’t book two separate trips that you expect to connect.
If you have booked a connecting trip, then the reference number will have a “C” in front of it. In this case, the second bus will wait if the first bus is late.
If there is no C, then you have booked two separate trips, and there is no guarantee that the second bus will wait if your first bus arrives late. We are not able to arrange for the driver of the second bus to wait if the first bus is late. For this reason you should always book the trip as a connecting trip.
Why has the bus trip price suddenly increased?
Monday, July 16th, 2007This is because we have a certain number of seats available on the bus at different prices. As soon as the cheapest seats are booked the next priced seats become available. Our website is accessed by many people simultaneously; therefore trips are being booked continuously. For this reason, prices can increase while you are still on the site, as well as if you are booking trips consecutively.
For this reason it is best to book as early as you know when you wish to travel, to get the best price.
Can I take an oversized item (e.g., bike/surfboard/snowboard) on the bus?
Monday, July 16th, 2007Yes you can. There will be a $10-$15 charge (depending on the bus route and item) payable to the bus driver on the day. Please fill in our contact form, quoting your reference number and item description and we will book your item on board the bus.
What should I do if I’ve left my property on the bus?
Monday, July 16th, 2007Fill in our contact form with your reference number, a description of the item(s) and a number to contact you at, and we will try to find your property.
Can I be picked up/dropped off at a different bus stop from my original booking?
Monday, July 16th, 2007No. Unfortunately our buses only pick up/drop off at the designated bus stops that you booked for. If you would like to change your stop, you will need to change your booking.