You will be provided with a map of where to find the facilities on your confirmation. There is a general location description available prior to booking.

The earlier you book, the cheaper it is. Beds start at $15 (plus booking fee) but even if you book on the day, our prices are still very competitive.

For information on the available accommodation and prices, go to the booking form on the left hand side of our homepage. If you'd like further details on our properties please visit our locations page.

You will be provided with a map of where to find the facilities on your confirmation. Although, our facilities will not be painted in nakedsleep.com colours, you will receive sufficient information to find your location. For more information please see our locations page.

To find the price of the bed you are looking for use the booking form on the left hand side of the home page.

Nakedsleep.com beds start from $15 (plus booking fee). The beds sold first are the cheapest; so, to get the best prices you should book early.

Prices start at $15 in every location, every day and all rates will remain competitively priced offering excellent value for money. Please note that due to the high sales volumes on our site prices may change between searches.

A one-off booking fee is charged for all nakedsleep.com booking. This fee is charged to cover bank and administration charges related to your order. Please note that the fee is per booking, not per bed or night.

1. Go to www.nakedsleep.com

2. In the grey "Make a booking" box on the top left:

- Select the location
- Select the date of check in
- Select the number of nights
- Select the number of people
- Click on the "Start search" button

You will notice a progress bar on top of the page, showing which stage you are at while you are in the process.

3. The selected date will appear in the grey column with a red box around it, with a selection of available bed/room types and prices available.

(On either side of this grey column, there will be the prices and availability for the day before and the day after the date you selected, if you are flexible on dates.)

4. Select the appropriate date and facility by clicking on it.

5. Click on the continue button

5. If you have more than one accommodation facility to book at once, click on the orange "Add Bed" button and repeat steps 2 through to 5.

6. Once you selected all of your beds, enter your details, such as name, e-mail address and contact phone number in the boxes provided.

8. Click on the appropriate payment option, "Pay with Credit Card".

9. Enter your payment details, if you are paying by credit card, this will be your credit card details.

10. A booking confirmation screen will appear, with details of your booking, including your reference number, a map of where the accommodation facility is, and further information needed for your booking.

Take note of your reference number for your records - this is all you need to show the reservation staff. Your confirmation letter will also be sent to the email address you supplied.

You have to be 18 years and above. If you are under 18, you will need to be accompanied by a parent or legal guardian. If you want to have children under 18 staying at the hostel with a parent or guardian, you will need to book a private room, or book out the entire available room.

You can purchase your accommodation using either a Debit or Credit card.

If the location you want is not in the drop down list, nakedsleep.com doesn't offer accommodation there yet. We are continuously growing our network so please check back regularly.

If the date you want is not displayed, we do not offer accommodation on that date OR we have not released beds yet.

Please check back later.

Our check out time is 10.00am if you check-out after this time you will incur a late check-out fee.

Our check out time is 10.00 am as we need time to clean our rooms before check in at 2.00 pm. At times our rooms are ready to occupy prior to 2.00 pm. You are welcome to try check in early however this is completely subject to availability and therefore cannot be guaranteed.

Our check out time is 10.00am; a late check-out will incur a fee.

Our reception desks are staffed 24/7 365 days a year so there will always be someone available to check you in.

In our hostel properties each bed has a lockable storage area to keep your items safe while you are checked into a room. Padlocks are available from reception at a small fee.

If you have yet to check into your room or have checked out and want somewhere to store your luggage there is a secure facility available at each location. See usual luggage fees below:

Luggage Storage
- Daily $2 per bag/day
- Daily Oversized $5 per bag/day
- Monthly $20 per bag/month
- Monthly Oversized $35 per bag/month

Please respect our no smoking policy anywhere inside the building.

Make sure that:
your browser has javascript enabled
you are using the latest version of Firefox (1.5+) or Internet Explorer (5.5+)
you have cookies enabled

If you are having problems with the booking form please follow these instructions:

Problem: Can't enter a "location"

Solution:

1. upgrade your browser to the latest version (we support IE6 +, Firefox 1.5+, and recent versions of Safari).

2. enable javascript.

You can enable javascript as follows:
Firefox 1.xx: Tools -> Options -> Web Features : "Enable JavaScript"
Firefox 2.xx: Tools -> Options -> Content : "Enable JavaScript"
Internet Explorer: Tools -> Internet Options… -> Security -> Custom Level… : "Scripting" : "Active scripting" : "Enable"

Problem: Booking form keeps logging out when I try to search

Solution: Please ensure that you have cookies ENABLED. This website uses cookies to store details of the trip(s) you are searching for. At the very least you'll need to allow cookies for the domains nakedsleep.com and nakedbus.com.

To enable cookies:
in Firefox go to Tools -> Privacy, and tick "Accept cookies from sites"
in Internet Explorer go to Tools -> Internet Options -> Privacy and set the slider on "medium"

You should then be able to use the booking form.

Problem: The date I want is not available

Solution: We release beds for a limited set of future dates (the dates that bookings are available vary from time to time).

If you are having other booking problems, please email us via the contact form.

If you have received your booking reference number then your booking was successful. The reference number looks similar to this: 12340101-08N1-AKLBAS.

You only need your reference number to check into your accommodation facility. If you didn't get your reference number, please check your email for the nakedsleep.com confirmation email. If you have received this then your transaction was successful. Your confirmation email has your reference number.

If you still haven't received a confirmation then you should fill in our contact form and tell us what name and email address you used to book. We will check your booking and get back to you.

Yes, we use 128 bit security for a completely secure site so you can rest assured that your payment is secure. We use iframes for the payment window, so the padlock and "https" in the address bar, which usually indicate a secure site, do not appear. The iframe page is HTTPS, which is a version of HTTP that includes data encryption for security, but the outside page is not.

If you wish to confirm this, you can open the iframe page outside the frame. To to this in your Firefox browser, right-click on the payment frame, and choose This Frame -> Show Only This Frame, and it looks like this:

If you wish to change your booking to another date or location, make a complete new booking for the correct date/or location. Once you have made the correct booking email us both the old and new reference numbers. We will then process a refund for the booking with the lower dollar value, less a $2.99 change booking fee. (NOTE: changes must be made and nakedsleep.com advised of these changes more than 24hours before the check in time stated on your confirmation)

You must advise us of the changes that you wish to make to your booking either via our contact us form or by phoning 090062533.

You cannot "split" a booking. So if you have a booking for two guests, you cannot change your booking for one of the guests only. If you change bookings to fewer guests than on the original booking, you will forfeit the other booking. For example if you change from two guests to one guest, you will forfeit one bed (unless you have purchased a private room which will remain the same).

If you are booked for consecutive nights and wish to change part of your booking to another date this must be done more than 24 hours prior to the first nights check in. I.e. by 2pm the day prior to the day you are checking in.

If you have made a booking in error, and you advise us WITHIN TWO HOURS of the original booking we will cancel it and refund the payment at no charge. You must make the correct booking first.

If you didn't get a confirmation, please check your email (look in the spam/junk folder).

You only need your reference number to check into your accommodation, so as long as you have that you don't need to worry.

If you need to provide us with additional / new information please click "no" below and use the form.

Please advise us within TWO hours of making the booking and we will refund the second booking

See our locations page for information on individual accommodation facilities this will include images of the property and advise you what the booking price includes.

Check your confirmation details as this will include all the essential information for your booking.

If you wish to change your booking to another date or location, make a complete new booking for the correct date/or location. Once you have made the correct booking email us both the old and new reference numbers. We will then process a refund for the booking with the lower dollar value, less a change booking fee. (NOTE: changes must be made and nakedsleep.com advised of these changes more than 24hours before the check in time stated on your confirmation)

You must advise us of the changes that you wish to make to your booking either via our contact us form or by phoning 090062533.

You cannot "split" a booking. So if you have a booking for two guests, you cannot change your booking for one of the guests only. If you change bookings to fewer guests than on the original booking, you will forfeit the other booking. For example if you change from two guests to one guest, you will forfeit one bed (unless you have purchased a private room which will remain the same).

If you are booked for consecutive nights and wish to change part of your booking to another date this must be done more than 24 hours prior to the first nights check in. I.e. by 2pm the day prior to the day you are checking in.

Note: to change your booking you will be charged a booking fee for the new booking + a change booking fee. See our terms and conditions for more details.

If you wish to change your booking to another date or location, make a complete new booking for the correct date/or location. Once you have made the correct booking email us both the old and new reference numbers. We will then process a refund for the booking with the lower dollar value, less a change booking fee. (NOTE: changes must be made and nakedsleep.com advised of these changes more than 24hours before the check in time stated on your confirmation)

You must advise us of the changes that you wish to make to your booking either via our contact us form or by phoning 090062533.

You cannot "split" a booking. So if you have a booking for two guests, you cannot change your booking for one of the guests only. If you change bookings to fewer guests than on the original booking, you will forfeit the other booking. For example if you change from two guests to one guest, you will forfeit one bed (unless you have purchased a private room which will remain the same).

If you are booked for consecutive nights and wish to change part of your booking to another date this must be done more than 24 hours prior to the first nights check in. I.e. by 2pm the day prior to the day you are checking in.

Note: to change your booking you will be charged a booking fee for the new booking + a change booking fee. See our terms and conditions for more details.

You cannot change bookings less than 24 hours before check-in. This is to ensure our beds are as full as possible so we can keep our prices as low as they are.

You should book early in order to get one of the $15 beds. At least one bed in every property is $15 - these beds are the first to be sold.

Once the $15 beds are gone, they are gone.

Please note the system will automatically calculate the cheapest price for the number of people staying - it does not make any difference if you book beds/rooms individually or together - you will end up with the same total price.

All guests pay the same low prices - we do not have separate prices for children.

Please note if you are staying with children please book a private room.

All guests pay the same low prices. We do not have separate prices for over 60s.

To get the best deal and cheapest deals please book early.

Please use the booking form and search for the location you want. Please remember the earlier you book the less you pay so you should book as soon as you have firm travel plans.

Some phones are barred from calling 0900 numbers (you may be able to make toll calls but not calls to 0900 numbers). In this case it sounds like the number is disconnected or not working.

What to do: Call your phone service provider (Telecom, Vodafone etc.) and ask them to remove the 0900 bar from your phone. They may say that you do not have a toll bar - but please persist - explain that it is an "0900 toll bar" and don't take no for an answer!

Please note that you can only call the 0900 number from New Zealand. (calls cost $1.99 per minute from Telecom landlines, calls from mobiles and some other networks may be higher). Please note we do not refund 0900 calls.

We have an 0900 number in order to reduce our costs so that we can offer lower prices to our customers. 99% of our customers do not need to contact us by phone, and we do not wish to penalise them by increasing the prices to pay for a call centre, when all the information on our service can be found on the website.

Upon calling our 0900 number there is a message provided stating the price of the call per minute and an option for customers to hang up at this stage if they do not wish to pay for the call. We do have a free email service via the contact form.

In common with all budget accommodation providers we do not offer refunds when customers:

choose not to stay,
can no longer stay, or
book incorrectly.

This is because we need our rooms to be as full as possible to keep our prices as low as they are and we may not be able to resell the beds if we cancel the booking.

The ONLY situation in which we will provide a refund is when we fail to provide the service as advertised.

However, you can change any booking.

If you wish to change your booking to a different location or date please make a complete new booking. We will then process a refund for the booking with the lower dollar value, less a $2.99 change booking fee. (NOTE: changes must be made and nakedsleep.com advised of these changes more than 24hours before the check in time stated on your confirmation)

You must advise us of the changes that you wish to make to your booking either via our contact us form or by phoning 090062533.

Changes to booking must be made more than 24 hours prior to the check in time stated on your confirmation.

If you wish to cancel your booking so another guest can take advantage of our low prices, please advise us using the contact form. There is no refund in these circumstances.

If you still wish to cancel your booking please complete the form below:

Please email us using the contact us form below and we will resend you your confirmation letter.

Please use this form to enquire about lost property. We will only contact you if the item is found. Please note that there will be a fee to send this item to you if we find it, to cover administration, postage and packaging costs. This fee must be paid in advance.

Please note that often items left in our accommodation facilities are uplifted by someone else - we cannot be held liable for this.