nakedbus.com

If you wish to cancel a booking please enter your reference number below. Please note that cancelled tickets are not refunded, nor will you receive a credit for the price paid, but we will release these seats to other customers looking for low cost bus tickets. Your email address above should be the same as the email address used for booking.

You can change bookings yourself using the change booking form (red box on home page). There is a $1.40 fee to change your booking. If the new ticket is more expensive, you must pay the difference. If the new ticket is cheaper, there is no refund.

You CANNOT change a booking less than 24 hours before departure.

You cannot receive a credit for your trip - you must change your booking onto another specified trip.

If you wish to change your pickup point we cannot change the instructions to the driver - you MUST change your booking.

If you have another query relating to changing bookings please enter it below.

If you wish to change your ticket instead, please use the change booking form (red box on the home page). Please note there is a $1.40 fee for changing your booking plus any increase in cost.

Please note that we do not provide transport between the islands (across the Cook Straight). To book a ferry between the islands please see Interislander or Bluebridge.

If the money you transferred has not been credited to your nakedrewards balance, it is likely to be for one of these reasons:

1. you have not allowed enough time for the money to be transferred. The table below shows when your money should be available.

   You deposit money before 10pm on:	Your money is available:
   Monday	10am Tuesday
   Tuesday	10am Wednesday
   Wednesday	10am Thursday
   Thursday	10am Friday
   Friday	10am Saturday
   Saturday	10am Tuesday
   Sunday	10am Tuesday

   If any of these days is a public holiday, there will be a delay of a further day.

   These delays are due to the NZ banking system and are outside our control.

2. you did not put the member number as a reference, or you entered your member number incorrectly.

So we can help you, please provide the following information:

If you have any other query, please enter it below.