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Cancellation and refund policy
21 February 2008
In common with all budget carriers we do not offer refunds when customers choose not to travel, can no longer travel, do not board the bus for whatever reason, or book incorrectly. This is because our pricing is based on having high load factors and we may not be able to resell the seats.
However, you can change any booking using the change booking form (red box on home page). There is $1.70 fee for this and it must be done more than 24 hours before the original departure time. Changes will incur the $1.70 fee plus any increase in price if the new ticket is more expensive than the older ticket (but decreases are not refunded). Make sure you press the button to pay by credit card at the end, otherwise your change will not be complete.
If there is a problem with our bus service and this causes major disturbances to our operation, then depending on circumstances, we will either provide a full refund or alternative travel bookings will be offered.
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We are most impressed!
Thank you Hamish… we are most impressed with the efficient service! We are like kids on Christmas morning with this new service!
- DH, Napier